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There are many exciting things happening in the Purchasing Profession today--new philosophies, new techniques, and new paradigms

The following are summaries of seminars developed and taught by Bendorf & Associates.

Seminars can be open enrollment as have been done for ISM (formerly NAPM) affiliates and University Continuing Education Programs or in-house programs for manufacturing, service, and nonprofit organizations.

Each seminar can be customized to fit the needs of the sponsor. Although many of the seminar outlines shown are for three day programs, they can be reduced to 1 or 2 day programs.

An instructor Bio is at the end of the seminar listing.

 

 

Creating Value through the Basics of Purchasing. 2

Cost/Price Analysis and Total Cost Concepts in Supply Management 5

Supply Management Gap Analysis-Best Practices Overview.. 8

Negotiations Planning and Strategies. 11

Implementing Cost Improvement Initiatives. 14

Capital Equipment Procurement 17

Implementing Global Sourcing. 20

RFQ/Tender Management 22

Purchasing for Non Purchasing Professionals. 24

Applying Technology to Supply Management 27

Contract Administration: From Award to Completion. 30

Fraud Prevention in Contracts and Purchasing. 32

Supplier Relationship Management:. 34

Analytical Techniques for Enhancing Supply Management Performance-. 37

Seminar Leader 39

Bio - Robi Bendorf, CPSM, C.P.M., M.ED.. 39


Creating Value through the Basics of Purchasing

Introduction:

There are many exciting things happening in the Purchasing Profession today--new philosophies, new techniques, new paradigms, and increased recognition. With this recognition have also come new demands as purchasing activities and our suppliers are being recognized as a strategic source for the continuous improvements that are needed to stay competitive. Yet repeatedly we see that to provide the vast contributions available from a world-class purchasing organization requires a continuing emphasis on the basic fundamental concepts of good purchasing practices.

This seminar is designed to provide basic principles and concepts of purchasing practices to those new to purchasing or other professionals involved in the procurement process.

Included in what participants will learn:

  • The importance of good purchasing on the bottom line.
  • Do’s and Don’ts in dealing with suppliers
  • How to reduce costs.
  • How to best protect the organizations interest.
  • How to reduce risk and get what you paid for.
  • Methods of obtaining and evaluating supplier proposals.
  • Methods of Price and Cost analysis
  • How to negotiate with suppliers
  • How to use a series of model agreements and check lists to assist in buying capital equipment, services, and expense items.
  • How to get the most out of the supplier relationship

Organizational Impact:

The organization will benefit by:

  • Higher productivity of all functions involved in purchasing and contracts activities
  • Reduced cost of Purchased material
  • Reduced cost of Purchased services
  • Improved Supplier Performance
  • Improved cross-functional cooperation

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Greater ability to lead in the acquisition process
  • Increased skill sets in supply management
  • A greater understanding of the purchasing and contracting process
  • Knowledge of World-Class purchasing practices
  • Increased recognition by the organization due to improved performance

Who Should Attend:

All those new to the Purchasing function or those wanting a refresher in basic purchasing concepts. Other business and technical professionals and managers involved in the procurement process who have the objective of reducing total cost in manufacturing and service organizations.

Program Outline (For 3 day)

Introduction

  • Are you a “Getter” or a “Buyer” when committing company funds?
  • Your fiduciary duties
  • Purchasing activities impact on the bottom-line

Define the nature of the Buy

·         The different categories of purchases

·         The ABC analysis

·         Developing specifications and bid requirement

·         For services,

·         For capital equipment,

·         For MRO & expense

Basic Legal Considerations

·         Contract formation

·         Terms & Conditions

·         Transportation terms

Sources of Supply

·         Locating suppliers

·         Sales people and their strategies

·         Do’s and Don’ts in dealing with suppliers

Proposals and Quotes

·         When, where, and how to obtain proposals or quotes

·         When to use competitive bidding

·         Checklist of the important information to obtain from the supplier in verbal quotes

·         Proprietary information

Evaluating Proposals

·         Competitive and responsive determination

·         Responding to questions and changes

Price and Cost Analysis

·         Methods of price analysis

·         Methods of cost analysis

·         Elements of supplier cost that make up price

Suppliers Qualification

·         Methods of supplier qualification and selection

·         Supplier reduction methods

Payment methods

·         Payment terms and discounts

·         Considerations for various payment methods

Formalizing an agreement

·         Documentation required to formalize

·         Acknowledgement

·         Payment process

Reducing Cost

·         Total Cost of Ownership concepts

·         Methods of reducing cost

Developing good supplier relations

·         Administering the agreement

·         Expediting

·         Standards of purchasing practice

Basic negotiation concepts

·         The importance of preparation

·         Skill sets required for successful negotiators

·         Negotiations objective diagram

·         Negotiation Planning Form

Getting prepared for Negotiations

·         Determining the issues

·         Rating and valuing the issues,

·         Analyzing your supplier

·         How to handle the issue of authority

·         Common negotiating strategies and tactics

On the Road to World Class

 


 

Cost/Price Analysis and Total Cost Concepts
in Supply Management

Introduction

Managing and reducing cost continues to be one of the primary focal points of business and governments today. In many organizations, more than half of the total revenue is spent on goods and services—everything from raw material to overnight mail. Maintaining a competitive position and even survival will depend on the organizations ability to use all of the continuous improvement strategies which have been developed to reduce cost across the entire supply chain for the life of the product or service. Fundamental to developing and implementing these strategies is knowledge of Cost/Price Analysis, Value Analysis and Total Cost of Ownership concepts.

This seminar provides the concepts of Cost/Price/Value Analysis and Total Cost of Ownership that are essential skill sets in developing and implementing the strategies required to achieve the high levels of cost reductions possible from the supply chain.

Course Objectives:

Upon completion of this seminar, participants will know:

·         The Importance Of Price/Cost Analysis In Continuous Improvement Programs

·         Types Of Continuous Improvement Programs

·         The Difference Between Price And Cost Analysis

·         Criteria For Selecting The Analysis Type

·         Methods Of Price Analysis

·         Knowledge of Supplier Strategic Alliances

·         Analytical Tools for Cost Drivers

·         Methods Of Cost Analysis

·         Development Of "Should Cost"

·         Types Of TCO Models

Training Methodology

This seminar will combine a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises, and group discussions covering current practices and their relationship to the implementation of new concepts.

Organizational Impact:

The organization will benefit by:

·         Reduced Cost Of Purchased Material, Equipment, And Services

·         The Benefits Of Continuous Improvement

·         Higher Productivity Of Purchasing And Contract Personnel

·         Greater Strategic Focus Of Those Involved In Supply Management

Personal Impact:

Attendees will gain by participation in this program as a result of:

·         Increased Skill Sets In Finding Savings Opportunities

·         A Greater Sense Of Professionalism

·         The Ability To Analyze Supplier Cost Structures

·         Greater Ability To Lead Continuous Improvement Programs

·         Increased Recognition By The Organization Due To Improved Performance

 

Competencies Emphasized

Attendees will gain in the following competencies as a result of the program:

  • Use of Price Indexes
  • Negotiation
  • Terms & Conditions
  • Cost/Price Analysis
  • Resisting Price Increases
  • Supplier Qualification
  • Currency and Progress Payments
  • Total Cost of Ownership
  • Tenders

Who Should Attend:

Managers and professionals in:

  • Purchasing, Procurement, and Contracts and
  • Those involved in operations, engineering, maintenance, quality, projects, and other company activities that expose them to suppliers and buying activities for production, maintenance, equipment, MRO, services, and other outside purchased requirements.

Seminar Outline (For a 3 day program)

Cost Savings Opportunities

·         Purchasing Savings Impact On The Bottom Line

·         Developing The Spend Profile

·         How To Perform The ABC Analysis

·         Examples Of Using Pivot Tables, Filters, And Sorts In Excel

·         Continuous Improvement Skill Sets

Performing Price Analysis

·         Supplier Pricing Models

·         Difference Between Cost And Price Analysis

·         Selection Tool

·         Methods Of Price Analysis

·         Historical Analysis

·         Using Price Indexes

·         Developing Company Purchase Price Index

Performing Cost Analysis

·         Methods Of Cost Analysis

·         Major Elements Of Cost

·         Determining Cost Drivers

·         Requesting Supplier Cost Info

·         Sources Of Cost Information

·         What And How Important Are Supplier Overheads

·         Developing “Should Costs”

·         How much Profit should the Supplier make

·         Reviewing the Weighed Guidelines

Other Important Valuation Criteria

·         Economic Price Adjustment Clauses

·         Industry Analysis

·         Global Industrial Labor Rates

·         Working With Currency Exchange Rates

·         Total Costs Of Ownership Models

·         Cost Volume Profit Analysis

·         Defining Value Analysis?

·         The Test For Value List

·         The Supplier Value Check List

Analysis with a Strategic Continuous Improvement Focus

·         What is Activity Based Costing

·         Defining Strategic Alliances

·         Characteristics Of Successful Alliances

·         Strategic Supplier Continuous Improvement Focus

·         Early Supplier Involvement

·         Reducing Waste In The Supply Chain


Supply Management Gap Analysis-Best Practices Overview

 

Introduction

Most Purchasing Operations have the objective of becoming or maintaining World-Class status. World-Class Purchasing operations target significant annual cost improvement, bringing significant strategic value to their organizations and strong recognition to the function and those in it. Yet according to many studies most organizations must significantly improve their purchasing operations in order to provide the continuous improvements needed to win and earn profits in today’s very competitive market place. This seminar is designed to explore the practices generally viewed as leading to World-Class performance in supply management so that participants can determine where they are now and begin immediate implementation of the steps needed to create maximum total value for their organization.

Seminar Objectives:

Upon completion of this seminar, participants will know:

·         The importance of performing purchasing gap analysis.

·         Best practices in organization and procurement process,

·         Performance measurements

·         How to develop a purchasing strategic plan

·         The Global sourcing process

·         Best practices in supplier relations and obtaining supplier performance,

·         Best practices in strategic planning

Organizational Impact:

The organization will benefit by:

  • Higher productivity of personnel involved in procurement activities
  • Reduced total cost of ownership for purchased materials, equipment, and services
  • Improved productivity of the entire organization by better on time delivery of high quality goods and services
  • Improved supplier performance and relations
  • Greater strategic focus of those involved in supply management

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in purchasing
  • A greater sense of professionalism
  • Knowledge of world-class purchasing practices
  • Greater ability to lead continuous improvement programs
  • Increased recognition by the organization due to improved performance

Who Should Attend:

·        Purchasing, Procurement, and Supply Chain Managers,

·        Materials, Contracts, Maintenance, Operations, and Financial Managers and,

·        All other Managers and Professionals interested in lowering total cost and increasing productivity and profit contributions from better purchasing operations.

Seminar Outline (For 3 day program)

Introduction

·         Introduction

·         Winning and Purchasing as a core competency

·         Change and becoming more strategic

·         Purchasing Gap Analysis

Relations with other functions

·         How do other functions view Purchasing

·         Purchasing impact on the bottom line

·         How does Senior Management measure Purchasing

·         Purchasing accountability

·         Measuring purchasing performance

Purchasing Skill Sets

  • Purchasing personnel required skill sets
  • Skill Set assessment process
  • Training programs
  • Professionalism

Strategic Sourcing

  • Commodity Coding
  • Developing Spend Profiles
  • ABC analysis
  • Using Excel in Spend Analysis

Strategic Planning for Repetitive Purchases

  • Tools for understanding commodity markets
  • Commodity/Service Planning

Global sourcing

  • The Global sourcing process
  • International labor rates comparison

Advancing Supplier Relationships

  • Supplier categories
  • Strategic alliances
  • Supplier performance measurement
  • Supplier qualification and supplier recognition

Price Indexes

·         Using published Commodity Price Indexes

·         Developing a company Purchase Price Index

Purchasing Ethics

  • Standards of ethics in Purchasing and contracting conduct
  • Sharp Practices
  • Model Relations with Supplier Statement

Advanced Practices in Planning & Specifying

  • Time Spent on Various Tasks
  • Benchmarking
  • Mission statement
  • RFQs/RFPs/Tenders

Degree of automation

  • Developing an effective Electronic Procurement Strategy
  • Process mapping to eliminate low value activities

Best Practices for:

  • Resisting Price Increases
  • Long-term agreements

Price Justification

  • Price and Cost Analysis
  • Model for selecting analysis methods

Methods of Cost Analysis

  • Breaking down the elements of cost
  • Direct Material and Labor
  • Other Costs that make up Price
  • Developing “Should Cost”

Best Practices in Procurement Process

  • Outsourcing
  • Supplier reduction programs
  • Inventory reduction programs
  • Cost Reduction Initiatives

Total Cost of Ownership concepts

  • Cost Based TCO
  • Value Based TCO

Waste in the Supply Chain

  • Factors of Effective SCM

World Class Purchasing

  • 4 Stages to World Class
  • Implement now

Negotiations Planning and Strategies

Introduction

The ability to negotiate successfully is one of the most basic of the businessperson’s skill sets. Significant positive or negative impacts are made to every organization’s bottom line from the results of the negotiations conducted by their employees with outside firms. It is therefore essential for the continued success of any organization that employees are well trained and experienced in the planning, strategies, and conducting of negotiations. This seminar is designed to provide strong competencies in the methods and strategies that will result in successful negotiations with suppliers and contractors.

Course Objectives:

Upon completion of this seminar, participants will know:

·         The importance of planning in successful negotiations

·         Approaches in negotiations

·         Single and sole source approaches

·         The importance of determining, rating, and valuing the issues in a negotiation

·         Evaluating strengths and weaknesses

·         Important issues in various contract clauses

·         Important elements of final preparation

·         Common negotiation tactics & countermeasures

·         Gain experience & confidence through the actual negotiation of sample cases

Training Methodology

Participants will gain from a combination of instructional methods including lecture by an experienced practitioner and consultant, exercises, negotiation of model cases, and group discussions covering current practices and their relationship to the implementation of concepts and techniques discussed.

Organizational Impact:

The organization will benefit by:

  • Reduced total cost of purchased material, equipment and services
  • Better outcomes in disputes and claims with suppliers and contractors
  • Improved supplier performance
  • Having the advantage in negotiations as a result of their employees being better prepared and trained than the employees of the other side.
  • Greater likelihood that the organizations objectives in dealing with outside firms will be met.

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in negotiations
  • A greater sense of confidence and professionalism
  • Applying increased negotiation skills to personnel situations
  • Greater ability to obtain desired outcomes in negotiations
  • Increased recognition by the organization due to improved performance

Competencies emphasized

  • Negotiation planning
  • Negotiation styles & techniques
  • Dealing with tactics
  • Understanding the other side
  • Buyer/seller positioning on key contract issues
  • Developing negotiating skill sets

Who Should Attend:

Managers and professionals involved in:

  • projects, contracts, purchasing, contract administration
  • operations, maintenance, engineering, quality,
  • and other company activities that expose them or their staff’s to negotiations with contractors and suppliers and who want to improve their competency in this critical area of performance.

Course Summary: (For a 3 day program)

The Criticality Of Successful Negotiations

·         Why are we here?

·         Our responsibilities as agents

·         Negotiation skill sets

·         Who wins negotiations

Steps In Negotiation Preparation

·         When does the negotiation start

·         The most important thing to remember in negotiations

·         Comparing approaches in negotiations

·         Reducing the impact of back door selling

What Gets Negotiated?

·         Defining the issues

·         Issues in important terms and conditions

·         Timing as an issue

Valuing Issues For Both Sides

·         Valuing the issues

·         Rating & issue types

·         Total cost of ownership considerations

·         Negotiating contractor contingencies

·         Economic price adjustment clauses

Assess Strengths & Weaknesses

·         Standards of ethics in purchasing and contracting conduct

·         Sharp practices

·         Pressure Points

·         Understanding the other side’s power

·         Evaluating your position

·         Single and sole source negotiations

Defining The Negotiation Objectives

·         Determining initial positions

·         Negotiation objectives diagram

·         Negotiations planning forms

·         Impact of other influences

·         Team Negotiations

·         Pre-negotiation exchanges

·         Final preparation

·         Determine strategies

Negotiation Tactics & Countermeasures

·         Negotiation with others in your organization

·         Secrets the seller are taught

·         Common tactics & countermeasures

·         Ending deadlocks in negotiations

·         Post review and analysis

·         18 important negotiation points to remember

Model Negotiations

·         Participants will negotiate model cases and discussing the results


Implementing Cost Improvement Initiatives

 

Introduction:

In the world today it is not unusual for more than 50% of an organization’s revenue to be spent on goods and services — everything from raw materials to overnight mail. Yet, by contrast, labor costs seldom exceed 10 to 15 percent of sales. So, when the goal is to increase earnings by lowering costs, World-class organizations look closely at what and how they buy. Cost Improvements Initiatives, when properly implemented, have resulted in dramatic reductions in cost and significant improvements in productivity across the entire organization.

As in all initiatives, success is dependent not only on an awareness of the potential opportunities, but more importantly the knowledgeable implementation of the ideas, processes, and techniques that should be utilized. This seminar focuses on the Cost Improvement Initiative and the many savings methods that have been developed to reduce cost over the life of the product or service and across the entire supply chain.

Included in what participants will learn:

·         How to be on the road to world-class in cost reductions.

·         Cost Reduction Reporting Procedure

·         Processes for data mining and developing strategic plans.

·         Over 20 methods of cost improvement

·         Methods of price and cost analysis

·         The importance of and proper methods of preparing for critical negotiations

·         Procedure for reporting cost improvements and developing purchase price index.

Organizational Impact:

The organization will benefit by:

·         Reduced cost of Purchased material

·         Reduced cost of Purchased services

·         Improved Supplier Performance

·         Higher Productivity of Purchasing & Contract Personnel

·         Greater strategic focus of those involved in Supply Management

Personal Impact:

Attendees will gain by participation in this program as a result of:

·         Increased skill sets in finding savings opportunities

·         A greater sense of Professionalism

·         Learning more methods cost improvement

·         Greater ability to lead continuous improvement programs

·         Increased recognition by the organization due to improved performance

Who Should Attend:

Materials, Contracts, or Purchasing Managers, Buyers, Contract Administrators, or any other Managers or Professionals in involved in implementing cost reduction initiatives or looking for savings relating to the purchase of goods, equipment, supplies, and services.

Program Outline (For 3 day program)

Purchasing Impact on The Bottom Line.

·         The need for change

·         Purchasing savings model

Essential Steps in Cost Reduction Initiatives

·         A checklist resulting from experiences

A Cost Reduction Reporting Procedure Model

·         Difference between cost reduction and avoidance

·         Examples of each type

·         Types of each

·         A sample reporting form

Continuous Improvement Skill Sets

·         The skill sets that are required to be successful in cost improvement initiatives

Data Mining

·         Sources of data to develop the spend profile,

·         Developing the spend profile

·         Commodity codes

·         Developing the ABC analysis

Opportunity Assessment

·         Analyzing the spend profile

·         examples of using Pivot Tables

·         Filters, and Sorts in Excel;

Develop Opportunity Hypotheses

·         User group brainstorming sessions

·         the Improvement Opportunity form

Purchase Price Index

·         Producer price indexes

·         Developing company purchase price index

Cost Improvement Methods Group 1

·         Benchmarking

·         Training

·         Information Systems

Cost and Price Analysis

·         Selection tool

·         Methods of price analysis,

Methods of Cost Analysis

·         Elements of cost

·         Developing “should costs”

·         Issues in analyzing supplier cost breakdown

·         Sources of cost information

 

Total Costs of Ownership

·         Cost model

·         Value model

Cost Improvement Methods Group 2

·         Forecast Process

·         Early Purchasing and Supplier Involvement

Global Sourcing

·         The Global Sourcing Process

·         World labor rates

Cost Improvement Methods Group 3

·         Supplier reduction

·         Advancing supplier relationships

·         Supplier qualification methods

·         Supplier performance measurement

·         Strategic alliances

Cost Improvement Methods Group 4

·         Make or buy

·         Understanding of supply marketplace

Developing Commodity Plans

·         Important elements of Commodity Plan

·         Commodity Plan Model

Cost Improvement Methods Group 5

·         Improving terms & conditions

·         Long term agreements

·         Value analysis

·         Standardization

·         Target costing

Cost Improvement Methods Group 6

·         Resisting price increases

·         Reengineering processes

·         Inventory reduction

Cost Improvement by Negotiations

·         The importance of preparation

·         Skill sets required for successful negotiators

·         Defining the Issues for Negotiations

·         Set the Stage for Negotiations

·         Tips for the actual negotiation

Supply Chain

·         Reducing Waste in the supply chain


Capital Equipment Procurement

 

Introduction:

With everyone working very hard to make money, it is surprising how many organizations allow much of this money to be wasted by poor purchasing practices in obtaining capital equipment. This seminar is designed to stop the waste by providing the basic principles and concepts of good purchasing practices to all those involved in the specifying, selection, and contracting of capital equipment.

We see how indirect spending impacts the bottom line, look at total cost concepts, discuss sales people and their strategies, developing the request for quote, evaluating the proposals, negotiations, and writing the equipment contract. We also discuss progress payments, warranties, spare parts, training, methods of equipment acceptance, and other important issues that are important to both technical and procurement professionals.

Seminar Objectives:

Upon completion of this seminar, participants will know:

·         Contract terms & conditions.

·         Check lists for the tender

·         Methods of evaluating the price.

·         Planning the negotiation and the elements to be negotiated.

·         The types of statement of work

·         The many issues related to warranty

·         How not to get ripped off on progress payments

·         Major issues in acceptance clauses

·         Economic price adjustments

·         A model agreement for equipment

Organizational Impact:

The organization will benefit by:

  • Reduced cost of capital equipment procurements
  • Greater strategic focus of those involved in equipment acquisition
  • Better outcomes in negotiations
  • Greater respect from the equipment market
  • Improved supplier performance

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in contracting process
  • A greater sense of professionalism
  • Knowledge of evaluating prices
  • Greater ability to lead successful negotiations
  • Increased recognition by the organization due to improved performance

Who Should Attend:

The program is designed for Engineering, Operational, Maintenance, Purchasing, and Contracts personnel at all levels who are involved in the capital equipment procurement process and who are in organizations whose leadership want world-class skills sets in those involved in this major spend category.

Seminar Outline (For 3 day Program)

A Critical Spend Category

  • Our fiduciary duties to the Owner
  • Procurement process impact on the bottom-line

Capital Equipment Procurement Process

  • Business Case Analysis
  • Total Cost of Ownership
  • Statement of Work and Specifications
  • Focusing on needs and wants
  • Work Breakdown Structure
  • Equipment Project Team

Principles and Standards of Ethical Conduct

  • Sharp Practices
  • Do’s and Don’ts in dealing with suppliers
  • Sales people

The Tender

  • Supplier Selection and Qualification
  • Performance evaluation
  • RFQ/RFP/Tender Tender Check List

Supplier Pricing Strategies

  • Cost Elements that make up Supplier Price
  • Analysis of Supplier Cost Breakdown

Basics of Contracts

  • Convention on Contracts for the International Sale of Goods
  • Different Contract Forms to Share Risks

Contract Terms & Conditions

  • Model Capital Equipment Agreement
  • Performance and Acceptance Clause
  • Liquidated Damages
  • Progress Payments
  • Equipment Warranties
  • Spare Parts & Consumable requirements
  • Training Requirements
  • Work on Owners property
  • Changes
  • Source Code Escrow Provisions

Economic Price Adjustments

  • Producer Price Index
  • Case on Using Economic Price Adjustments

Fair and Reasonable Price Determination

  • Methods of Price Analysis
  • Competitive Bidding
  • Reverse Auctions
  • Adjusting Historical Prices

International Procurement

  • World Labor Rates Comparisons
  • Currency Issues

Negotiations Planning & Strategies

  • Identifying negotiation Issues and objectives
  • Obtaining Win/Win outcomes
  • Valuing the issues
  • Assessing bargaining strengths & weaknesses
  • Preparing a negotiation plan
  • Bargaining techniques
  • Important Points for conducting the negations

Contract Administration

  • Final Contract Review
  • Status Checking and Expediting
  • Contract Administration

Implementing Global Sourcing

 

Introduction:

Getting the greatest value for every dollar spent has become a common business imperative that has resulted in a dramatic increase in global sourcing. Today’s Purchasing Expert must know the answer to the question, “Are you getting the best value in the world?” With major competitors from all over the world and potential customers in every part of the globe, the answer is critical to the strategies of your organization.

Those who know the answer have added an exciting and challenging aspect to their career and created profits for their company. They also understand that experience and specialized expertise are required to explore global buying opportunities. This seminar is designed to provide the participants with a proven process with which to implement global sourcing initiatives that is based on the experience of others involved in international buying.

Seminar Objectives:

Upon completion of this seminar, participants will know:

·         International Labor rates

·         A global sourcing process.

·         How to select items for Global Sourcing.

·         How to avoid the most common problems in changing suppliers

·         Different approaches to global sourcing and the benefits and disadvantages of each.

·         Methods of finding suppliers

·         Final price determination

·         Common Payment Methods in International transactions.

Organizational Impact:

The organization will benefit by:

  • Reduced total cost of purchased material, equipment, and services
  • Better outcomes in international transactions
  • Greater productivity resulting from quality goods arriving on time.
  • Improved supplier performance
  • Competitive advantage by getting the best values in the world.

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in global sourcing
  • Broadening of knowledge base as a result of international dealings
  • A greater sense of confidence and professionalism
  • Greater ability to obtain desired outcomes in global sourcing initiatives
  • Increased recognition by the organization due to improved performance

Who Should Attend:

Managers and professionals involved in purchasing, projects, contracts, supply management, operations, maintenance, engineering, quality, and other activities that involve them or their staff’s in locating and dealing with suppliers around the world.

Program Outline: (For 1 day program)

Why are we here?

  • Why we outsource
  • Using global sourcing to penetrate existing markets
  • The global sourcing process

The Preliminary Phase

  • Reasons for going Global
  • International labor rates,
  • Currency Issues
  • The importance of getting the internal “buy-in”,
  • Process for selecting items, “Come to Know” check list

Global Sourcing Approaches

  • Sales offices of global suppliers
  • In country based 3rd parties
  • Overseas sourcing agents,
  • International purchasing offices,
  • Going direct

The RFQ Phase

  • Identifying potential suppliers,
  • The preliminary interest request.
  • Sample of formal rfq,
  • International terms & conditions

Developing the landed Price

  • Import duties,
  • Transportation,
  • Incoterms,
  • Brokers & forwarders
  • Payment terms

The Placement Phase

·         Qualifying suppliers

·         Visit to suppliers,

·         International negotiations,.

·         Order administration

The Shipping Phase

  • Prior to shipment checklist
  • Export checklist
  • Shipping and import checklist

 


RFQ/Tender Management

Introduction

Good endings usually require good beginnings. This is particularly true for contracting where best practices in RFQ/Tender management are essential for a successful project outcome and minimization of total cost. This program is designed to take the participant from the time the requirement is defined and a contract is desired thru the major steps of the tendering/RFQ process that conclude with contract placement. The critical issues of understanding owner and contractor objectives, developing the tender team, risk mitigation thru contract types, structuring the tender, contractor selection, evaluating proposals with price and cost analysis, and finally planning and conducting successful negotiations all receive thorough focus in this valuable program that is certain to add to the organization’s bottom line.

Seminar Objectives:

Upon completion of this seminar, participants will know:

·         The tendering process and the major steps that should be followed

·         Pre-tender checklist

  • Mitigation of risk by selection of contract type
  • Methods of selection and qualifying contractors
  • The criticality of the statement of work
  • How to evaluate the proposals using price analysis and/or cost analysis
  • Terms & conditions for economic price adjustments
  • Basic negotiation planning and strategies

Organizational Impact:

The organization will benefit by:

  • Reduced cost of contracts for materials & services
  • Reduced risks in contracting
  • Improved supplier performance
  • Higher productivity of contracting personnel
  • Greater strategic focus of those involved in contracting

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in the RFQ/tendering process
  • A greater sense of professionalism
  • Knowledge of World-Class RFQ/tendering practices
  • Greater ability to lead successful negotiations
  • Increased recognition by the organization due to improved performance

Who Should Attend:

The program is designed for Engineering Project Managers, Construction Managers, Tenders Managers, Contract Managers, Buyers, Purchasing Managers, and financial personnel in organizations whose leadership wants advanced skills sets in those involved in major contracting activities. The program is a great way to develop those new to the function, or to prepare for a major project, or useful as a refresher for veteran owner managers.

Seminar Outline (For 3 day program)

Contract Management -When does the Process Start?

  • Typical contracting process flow
  • What you need to know to be competent at contract management
  • Elements of a good procurement & competitive bidding process
  • Standards of ethical practice
  • The critical scope/statement of work

Selecting The Right Contracting Strategy and Contract Type

  • The importance of the contract
  • Risk analysis
  • Basic contract types
  • Economic price adjustments
  • Methods of payment
  • Progress payments
  • Service contracts

Important Elements of the Contract

  • Force majeure clauses
  • Contract changes clauses
  • The important integration or entire agreement clause
  • Inspection, testing, acceptance, rejection
  • Clauses for defects in material and workmanship
  • Liquidated damages clause
  • Choice of law and dispute resolution clauses

Developing the Tender and Bidder Qualification

  • Tender and contract check lists
  • Contractor pre-qualifications and final qualification process
  • Bidder exceptions, questions, tender modifications and clarifications
  • Requesting cost breakdowns
  • Foreign currency issues

Tender Evaluation and Award

  • Evaluations of cost breakdowns
  • Total cost of ownership
  • Selecting the best bidder
  • How do you know you got a good price?
  • Some basics of negotiations
  • Letters of intent, award, comfort, and side agreements
  • Finalize the contract
  • Offer and acceptance

 


Purchasing for Non Purchasing Professionals

Introduction

It is generally acknowledged that “renegade purchasing”, purchasing by those outside the formal purchasing function who lack purchasing training, cost organizations 15 to 25 % per year. With such a significant amount of every organization’s gross revenues being spent on outside goods, equipment and services, World-class companies make sure that all those that are involved in dealing with suppliers have the appropriate training.

This seminar is directed at the expense, MRO, and capital equipment buying activities of mangers and professionals that are not in the purchasing function. The seminar’s theme is that with everyone working so hard to make money for the company, why waste it because of the lack of basic purchasing skill sets?

Although properly focused in their own functional activities, those in non-purchasing positions can make significant additional contributions to the bottom line through a greater awareness of the basics of purchasing. This seminar is the same as “Creating Value through the Basics of Purchasing and Contracts” but directed to professionals and managers not in formal procurement departments.

Included in what participants will learn:

·         How to avoid “giving away the store thru back-door techniques of salesman

·         How to reduce costs.

·         How to best protect the organizations interest.

·         How to reduce risk and get what you paid for.

·         Methods of obtaining and evaluating supplier proposals.

·         Methods of Price and Cost analysis

·         How to negotiate with suppliers

·         How to use a series of model agreements and check lists to assist in buying capital equipment, services, and expense items.

Organizational Impact:

The organization will benefit by:

  • Higher productivity of all functions involved in purchasing and contracts activities
  • Reduced cost of Purchased material
  • Reduced cost of Purchased services
  • Improved Supplier Performance
  • Improved cross-functional cooperation

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Greater ability to lead in the acquisition process
  • Increased skill sets in supply management
  • A greater understanding of the purchasing and contracting process
  • Knowledge of World-Class purchasing practices
  • Increased recognition by the organization due to improved performance

Who Should Attend:

Managers and professionals involved in operations, engineering, projects, quality, personnel, maintenance, sales, and other company activities that expose them to contractors or suppliers for production, equipment, maintenance, MRO, services, and other expense related requirements.

Program Outline (For 3 day)

Introduction

·         Are you a “Getter” or a “Buyer” when committing company funds?

·         Your fiduciary duties

·         Purchasing activities impact on the bottom-line

Define the nature of the Buy

·         The different categories of purchases

·         The ABC analysis

·         Developing specifications and bid requirement

·         For services,

·         For capital equipment,

·         For MRO & expense

Basic Legal Considerations

·         Contract formation

·         Terms & Conditions

·         Transportation terms

Sources of Supply

·         Locating suppliers

·         Sales people and their strategies

·         Do’s and Don’ts in dealing with suppliers

Proposals and Quotes

·         When, where, and how to obtain proposals or quotes

·         When to use competitive bidding

·         Checklist of the important information to obtain from the supplier in verbal quotes

·         Proprietary information

Evaluating Proposals

·         Competitive and responsive determination

·         Responding to questions and changes

Price and Cost Analysis

·         Methods of price analysis

·         Methods of cost analysis

·         Elements of supplier cost that make up price

Suppliers Qualification

·         Methods of supplier qualification and selection

·         Supplier reduction methods

Payment methods

·         Payment terms and discounts

·         Considerations for various payment methods

Formalizing an agreement

·         Documentation required to formalize

·         Acknowledgement

·         Payment process

Reducing Cost

·         Total Cost of Ownership concepts

·         Methods of reducing cost

Developing good supplier relations

·         Administering the agreement

·         Expediting

·         Standards of purchasing practice

Basic negotiation concepts

·         Don’t give away the store-Avoiding Back Door Selling

·         The importance of preparation

·         Skill sets required for successful negotiators

·         Negotiations objective diagram

·         Negotiation Planning Form

Getting prepared for Negotiations

·         Determining the issues

·         Rating and valuing the issues,

·         Analyzing your supplier

·         How to handle the issue of authority

·         Common negotiating strategies and tactics


Applying Technology to Supply Management

Introduction

The rapid rate of changes in all aspects of business are driving organizations to demand that the purchasing and contract functions respond rapidly to the changes in the market place. The good news is that technology is an “enabler” that is helping procurement activities respond to these new demands.

This seminar will explore the Internet’s development and associated terminology; the changing world and how purchasing is expected to change with it, how organizations have increase efficiencies of typical purchasing processes and the new business models that offer the potential to increase Purchasing and Contract’s strategic role.

Additionally we will discuss how technology can improve the supply chain, reverse auctions, expressive bidding, sourcing optimization, supplier relationship management, and other technology tools as well as the required people skills needed to implement the transformation to technologies that have only recently appeared.

At the option of the seminar sponsor attendees can be provided, along with the handouts of the slides presented at the seminar, a copy of ePurchasingPlus, a 580 page hardbound text covering many of topics covered in the seminar and with “here’s how” experiences from major companies who are blazing the supply management technological trail. (Price of the text is not included in the seminar fee and will the responsibility of the sponsor).

Seminar Objectives:

Upon completion of this seminar, participants will know:

·        Technological impact on supply chain, strategic sourcing & supplier relationships

·        Questions to ask to decide if eProcurement makes sense for your organization

·        How other companies have successfully transformed supply management

·        Technology tools for Contracts and Purchasing

·        Steps and lessons learned in implementation technological based solutions

·        How to develop and implement the eProcurement Strategy

·        Resources to increase their Knowledge and skill sets

·        The future of the purchasing function

Organizational Impact:

The organization will benefit by:

  • Reduced cost of Purchased materials & services
  • Developing an eProcurement strategy
  • Improved Supplier Performance
  • Higher Productivity of Purchasing & Contract Personnel
  • Greater strategic focus of those involved in Supply Management

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in supply management
  • A greater sense of Professionalism
  • Knowledge of World-Class purchasing practices
  • Greater ability to lead in developing e-procurement
  • Increased recognition by the organization due to improved performance

Who Should Attend:

Managers and professionals involved in projects, contracts, purchasing, operations, maintenance, engineering, quality, and other company activities that expose them to suppliers and procurement activities for equipment, construction, services, maintenance, repair parts and operating expense related requirements.

Program Outline (For 3 day)

Comparing the Traditional and New Business Models:

  • The brave new world of eProcurement
  • Contracts and purchasing is changing forever
  • Are you ready for these changes?

Putting Technological Zip into Supply Management

  • Evolving ecommerce technologies
  • Evolution of the internet & web terminology
  • Electronic-based systems

Electronic Procurement Business Models

  • Sell-side systems
  • Buy-side systems
  • Third-party intermediaries, portals, marketplaces and e-hubs
  • Questions to ask yourself before starting ePurchasing

Defining eProcurement

  • The major components of eProcurement
  • Major benefits
  • Keys to “e” success

The Need for Process Change

  • Reengineering is a must
  • The basics of reengineering

Technology and Supply Chains

  • Understanding supply chain management
  • E-business supply chains

Technology Tools

  • Internet
  • Popular uses of the internet
  • Open buying on the internet

Portals and other Collaboration Tools

  • Types of portals
  • Industry specific portals
  • Internal portals
  • Email
  • eLearning
  • Collaborative planning, forecasting and replenishment

Technology Tools for Supplier Relationship Management (SRM)

  • Components of supplier relationship management
  • Impact of online SRM
  • Features to look for in SRM system

Strategic Sourcing Software

  • The components of strategic sourcing software
  • Benefits of strategic e-sourcing

Bids & Sourcing Optimization

  • Sourcing optimization software
  • Traditional bidding vs reverse auctions
  • The reverse auction process
  • Expressive bidding

Electronic Signatures

  • Defining electronic signatures
  • Tips for using electronic signatures

Data and Integration

Developing the eProcurement Strategy

  • Element to be considered
  • Contractor/supplier relationships
  • Commodity strategies
  • Insourcing or outsourcing
  • Skills and knowledge

Implementing eProcurement

  • Establishing the management environment
  • Steps in defining and implementing the strategy
  • Lesson learned in implementing eProcurement

Contract Administration: From Award to Completion

 

Introduction:

With the ever-increasing quantity of outsourcing by organizations, Contract Administration is emerging as a critical competency for professionals and mangers in most functional activities. Every organization has experienced that the best tendering and contract writing is of limited value if the contract is not carefully administered from award to completion. Among the many areas coved in this seminar that brings increased enthusiasm to this important function are:

·         Effective Contract Administration

·         Interpretation of Contracts

·         Maintaining Contract Schedules

·         Controlling Contract Changes

Seminar Objectives:

Upon completion of this seminar, participants will know:

  • Contract administration techniques
  • How to analyze contracts
  • Contract monitoring techniques
  • Contract termination issues
  • Getting fair treatment in contract changes
  • Preparing for claims and disputes
  • Contract close out issues
  • Inputs and outputs in contract administration
  • Creating reporting relationship with contractors

Organizational Impact:

The organization will benefit by:

  • Better outcomes from contracts for all outsourced activities
  • Greater strategic focus of those involved in contracting administration
  • Higher productivity of contract administration personnel
  • Reduced total cost of ownership resulting from better contract management
  • Improved contractor performance

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in contract administration
  • A greater sense of professionalism
  • Increased confidence in dealing with contract issues
  • Greater ability to lead contracts to successful conclusions
  • Increased recognition by the organization due to improved performance

Who Should Attend:

The program is designed for Contract Administrators, Project Coordinators, Contracts Officers and Managers, Engineering Project Managers, Construction Managers, Tenders Managers, Buyers, Purchasing Managers, Project Managers, Maintenance Mangers, and Systems Managers in organizations whose leadership wants world-class skills sets in those involved in contract administration activities. The program is a great way to develop those new to the function, prepare for a major project, or useful as a refresher for veterans.

Seminar Outline (For 3 day program)

Objectives of Contract Administration

  • Effective contract administration
  • The most critical elements
  • Key players in contract administration
  • Post award conference
  • Analysis of the contract
  • Establishing major deliverables
  • What needs to be measured?

Outputs and Contract Types

  • Typical outputs of contract administration
  • Monitoring techniques
  • Identify the risk
  • Responses to risk
  • Contract types
  • Economic price adjustments

Maintaining Schedules & Contract Changes

  • Maintaining contract schedules
  • Expediting techniques
  • Major causes of changes
  • Contract price changes
  • Evaluating price changes
  • Practical considerations for bonds & guarantees

Issues in Contract Performance

  • Contract terminations
  • Service level termination event
  • What constitutes breach?
  • Responding to a breach
  • Right to cover
  • Manuals and drawings
  • Supplier/contractor relations
  • Subcontractor issues

Acceptance and Close Out

  • Warranties
  • Source code escrows
  • Forms of payment
  • Progress payments
  • Claims and disputes
  • Negotiation of claims and disputes
  • Final acceptance
  • Close out procedures
  • Post contract review meeting

Fraud Prevention in Contracts and Purchasing

Introduction

The old saying “An ounce of prevention is worth a pound of cure” is particularly applicable to procurement activities where fraud and corruption can raise not only the costs and risks of doing business but also jeopardizes the reputation of the organization and even the safety of employees and the general public. This seminar is intended to focus on the extremely important issues of the prevention of fraud and corruption in contracting and purchasing activities. Discussions will address many issues that include those related to:

·        Types of internal fraud related to contracts and purchasing

·        Types of external fraud by Supplier and Contractors

·        Steps in corruption prevention

·        Anti-corruption policy statements & contract clauses

Seminar Objectives:

Upon completion of this seminar, participants will know:

·        Common Business Ethics

·        Types of Internal Fraud Related to Contracts and Purchasing

·        Types of External Fraud to Contracts and Purchasing

·        Steps in Corruption Prevention

·        Anti-Corruption Policy Statements & Contract Clauses

·        Stages in the Procurement Process where Fraud can occur

·        Elements of a Good Procurement System to combat Fraud

·        Expectations for Continuous Improvement as anti-corruption tool

·        Standards of Ethical and Professional Conduct

·        Fair and reasonable price determination to prevent corruption

·        Basic Methods of Fraud Detection

·        Resources to increase their Knowledge and skill sets

Organizational Impact:

The organization will benefit by:

  • Reduced cost of Purchased material & services
  • Improved Supplier Performance
  • Employees with greater knowledge on fraud prevention
  • An improved reputation for ethical conduct

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in fraud prevention
  • A greater sense of Professionalism
  • Knowledge of World-Class purchasing practices to reduce fraud
  • Increased knowledge of standards of ethical and Professional Conduct
  • Increased recognition by the organization due to improved performance

Who Should Attend:

Managers involved in projects, contracts, purchasing, operations, maintenance, engineering, quality, finance, and other company activities that expose them or their staff’s to contractors and suppliers where there is a potential for fraud to occur.

 

Seminar Outline (For 3 day)

Setting the Stage

  • Business ethics
  • Defining fraud
  • Impact of fraud and corruption
  • Corruption perception index
  • Influences that cause corruption
  • Rewards and risks for participating in corrupt activities
  • Duties of employees acting as agents

Where is Internal Fraud most Likely to Occur

  • Stages of the contracting & purchasing process where fraud is most likely to occur
  • Statement of work
  • Types of employee fraud related to the procurement process
  • Types of collusion
  • Elements of a good procurement & competitive bidding process
  • Authority levels
  • Determining fair and reasonable pricing
  • Main elements in a competitive bidding process

Types of External Fraud

  • Types of external fraud & overcharging
  • Fraud prevention process for engaging consultants
  • Reverse auctions
  • Supplier qualification
  • Major steps for effective prevention
  • Checklist for compliance policies
  • Model code of conduct
  • Management responsibilities in corruption prevention
  • Due diligence in hiring & promoting personnel
  • Contract and purchasing professionalism

Ethics Clauses and Contract Clauses to Assist in Prevention

  • Disciplinary action
  • Standards of ethical and professional conduct
  • Gratuities & gifts
  • International efforts to fight corruption
  • Corrupt practices act
  • Blow the whistle procedures
  • Contract clauses that assist in prevention

·         The Integrity Pact

The Warning signs of Fraud

  • Methods of fraud concealment
  • Potential warning indicators of fraud by personnel
  • Basic methods of fraud detection
  • Expectations for continuous improvement
  • Continuous improvement programs
  • The use of strategic purchasing plans to reduce fraud

Supplier Relationship Management:

Keys to Greater Profitability and Competitive Advantage

 

Introduction

Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today's global economy. The traditional adversarial relationship and transactional focus of buyers and suppliers cannot meet this demand for continuous improvement. As a result, significant changes are occurring in the philosophies and approaches that define the relationship between buyers and sellers in world-class organizations.

Simply put, Supplier Relationship Management (SRM) provides an organizational focus on communicating and collaborating with suppliers on the many steps of the Supply Management process. This focus reduces the total cost of acquisition, transportation, and possession of goods and services for the benefit of both the buyer and seller while improving final product quality, value to the customer, and profitability to the organization.

Seminar Objectives:

Upon completion of this seminar, participants will know:

          How to obtain shorter lead-times

          How to measure supplier performance

          The importance of SRM in continuous improvement

          Supply Chain Management

          Benefits to early supplier involvement

          The move to Strategic Sourcing

          Classification system for supplier base

          Process for Strategic Alliances

          Key elements in improving the supplier relationship

          Best Practices in supplier qualification, measurement and recognition

          The basics of reengineering

Organizational Impact:

The organization will benefit by:

  • Reduced total cost of purchased material, equipment and services
  • On time deliveries of high quality parts and service
  • Increased competitive advantage
  • Overall Improved supplier performance
  • Greater Customer satisfaction
  • Greater likelihood that the organizations objectives in dealing with outside firms will be met.

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in supply management
  • Better ability to communicate with suppliers
  • A greater sense of confidence and professionalism
  • Greater ability to obtain desired outcomes in acquisitions
  • Increased recognition by the organization due to improved performance

Who Should Attend:

Managers and professionals involved in purchasing, projects, contracts, supply management, operations, maintenance, engineering, quality, and other activities that expose them to dealings with important contractors and suppliers and who want to improve the supplier relationship for the benefit of the enterprise.

 

Seminar Outline (For 2 day program)

The need for Change in Vendor Selection and Management.

Creating a competitive advantage by obtaining significantly lower costs,. shorter leadtimes, better quality, and overall imporved performance from our suppliers is a critical strategy for world-class organizations .

          Comparing the traditional and new business models

          Defining supplier relationship management (SRM)

          SRM and customer relationship management (CRM)

Improvement=SRM=Integration =Supply Chain Management

SRM requires us to modify the way we think about suppliers--from the “we-they” transactional focus to the integrated relationship focus.

          The demand for organizational renewal

          Defining supply chain management

          Changes in supply chain responsibilities

          Benefits and barriers to integration

          Stages of integration

          Early supplier involvement is a key

Where to Start the Integration Process

The concepts of SRM take a great deal of resources and are therefore applied selectively

          Strategic sourcing

          Developing the spend profile

          Defining commodity/service groupings

Strategic Alliances

The leaders in supply management have moved beyond the traditional transactional mindset to work closely in mutually trusting relationships with select suppliers to gain continuous improvements in lead-times, cost, and performance.

          Defining the alliance

          The alliance process

          Success factors and barriers to alliances

The Need for Process Change

For SRM to work Supply Management personnel must spend their time only on high value added activities.

          Reengineering is a must

          Common errors in reengineering

          The basics of reengineering

Transforming the Supplier Relationship

Advancing supplier relationships is both an art and a science requiring changes in both individuals and the organization.

          Developing the skills required for good relationships

          Defining the organization’s mission in building supplier relationship

          Communication, trust, and credibility as key elements

Best Practices in Vendor Selection and Measuring Vendor Performance

The previous segment dealt with the art, this segment focus more on the science of selecting, and maintaining good supplier performance.

          Vendor selection and qualification,

          Monitoring supplier performance

          Supplier recognition


Analytical Techniques for Enhancing Supply Management Performance-

Essential Skills for Today’s Knowledge Worker

Introduction:

Supply Management is about buying the right thing, at the right time, at the right quality, at the right price, from the right supplier, in the right way. In order to do these steps “right” requires skill sets in many analytical techniques. This fast paced program covers many of the basic analytics that purchasing and contract personnel use to obtain maximum value for their organizations.

Course Objectives:

Upon completion of this seminar, participants will know:

  • How to perform a SWOT analysis for purchasing
  • KPIs for purchasing operations
  • Analytics for supplier segmentation
  • The analytics of strategic purchasing
  • Price hedging methods and alternatives
  • Cost estimating relationships
  • Simple regression and measures of central tendency
  • The analytics of evaluating supplier costs
  • Supplier qualification analytics and enhancing supplier performance

Training Methodology

Participants will increase competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises, and group discussions covering current practices and their relationship to the implementation of new concepts.

Organizational Impact:

The organization will benefit by:

  • Reduced total cost for purchased goods and services
  • Greater focus on strategic sourcing issues
  • Better analytics to support procurement decisions and strategies
  • Improved supplier selection and performance criteria
  • Greater level of professionalism and skills in those involved in the purchasing and contracting process

Personal Impact:

Attendees will gain by participation in this program as a result of:

  • Increased skill sets in analytical processes
  • A greater sense of confidence and professionalism
  • Applying increased skills in all phases of the procurement process
  • Greater ability to develop best practices supply management strategies
  • Increased recognition by the organization due to improved performance

Who Should Attend:

  • Contracts, Purchasing, and Procurement personnel,
  • Engineering, Operational, and Maintenance personnel,
  • And all others who are involved in the planning, evaluation, preparation and management of purchasing, tenders, and contracts that cover the acquisition of materials, equipment, and services, and who are in organizations whose leadership want high levels of competency in those involved in these activities.

 

Course Summary (For 3 day Program)

Analytics related to Purchasing Operations

  • Components of Purchasing Function
  • Developing the Spend Profile
  • Transaction analysis
  • Exception reporting and the Pareto analysis
  • The Power of Spreadsheets
  • Internal and External Surveys
  • Activity Based Costing

The Analytics of Strategic Purchasing

  • Benchmarking
  • SWOT Analysis
  • KPIs for Purchasing
  • Analytics for Supplier Segmentation
  • Price Indexes
  • Obtaining Global Statistics
  • Economic Price Adjustments

The Analytics of Pricing

  • Developing the Organizations Purchase Price Index
  • Supplier Pricing Methods
  • Target Costing
  • Hedging
  • The Currency of Time
  • Calculating Economic Order Quantities
  • Cost Estimating Relationships

The Analytics of Cost

  • Simple Regression Calculations
  • Components of Cost
  • Evaluating Costs
  • Breakeven Analysis
  • Cost-Volume Relationships
  • Value Analysis

Supplier Selection Analytics and Enhancing Supplier Performance

  • Measures of Central Tendency
  • KPIs for Suppliers
  • Supplier Qualification Analytics
  • Supplier Selection Analytics

Seminar Leader

Bio - Robi Bendorf, CPSM, C.P.M., M.ED

 

He has over 30 years of purchasing and sales experience, involving international activities, for a broad range of manufacturing and service businesses. He has extensive experience in consulting & training in purchasing, contracts, reengineering the supply management process, the management of procurement functions, global sourcing of materials and components, reducing cost of purchased materials and services, and negotiation of complex transactions and contracts. He has held purchasing and contracts management positions in high volume manufacturing, subcontract, job shop, and service operations, involving gas turbine manufacturing, power generation, nuclear and fossil power plants, electrical distribution and control, air conditioning equipment and global sourcing services.

He has been involved in the construction of new manufacturing facilities and the contracts management of turn-key nuclear and fossil power plants built all over the world. Prior to becoming a full-time consultant in 1994, he served as Manager of Customer and Supplier Development for the Westinghouse Trading Company. He has given presentations on numerous purchasing and contract management topics to the Institute of Supply Management (ISM/NAPM), major universities, and numerous in-house seminars for industrial & services clients both in the US and internationally including over 150 weeks of seminars to the oil and gas industry in the Middle East. He was selected to present seminars at the last 13 Institute of Supply Management International Conventions and is the contributor of numerous articles published in Purchasing Today and Inside Supply Management. Robi was selected as ISM’s National Person of the Year in both Global Resources and in Education/Learning.

Clients include Ethicon Endo Surgery (Division of J&J), Knoll Furniture, Florida State University, Duquesne University, American Air Filter, Tippins Steel, Dormont Manufacturing, Medrad Medical, Westinghouse Electric Corporation, The Elliot Company, IDEX, the University of Pittsburgh, Blue Cross Blue Shield of Minnesota, SAE International, Bettis Atomic Power, Industrial Scientific, C-COR Electronics, Allegheny Teledyne, Duquesne Power & Light, Ferno-Washington, Johnson & Johnson Medical, Human-I-Tees, Sony, American Video Glass, Stanley Furniture, Mannesmann Rexroth, Atlantic Packaging Company, First Energy Corp., Corning, The Walt Disney Company, Total Safety Inc, Calgon Carbon, Argo-Tech, , Piper Aircraft, Vistakon (Div of J&J), NCS Pearson, Ohio Wholesale Company, Schering-Plough, Curtiss-Wright Electro Mechanical Corp., DePuy Orthopaedics , Alcon Labs, Graco, Cordis (Div of J&J), Chevron Texaco, the Institute of Supply Management, U.S. Fuel Division of Westinghouse Electric Company, the Russell Corporation, JCPenney Company, Centocor (Div. of J & J), GKN Aerospace, IDL Merchandising Solutions, Creative Technology, Allegheny Energy, Bre Properties the American Society of Materials, A T&T, Sunoco, Exxon Mobile, and TJ Maxx.

Robi is a lifetime C.P.M., and has received ISM’s new certification, the CPSM. He has an undergraduate degree from the University of Texas, and a Masters Degree from Penn State University.

His energetic and enthusiastic style, combined with extensive functional experience, makes him an excellent consultant, trainer, and facilitator of change.

 

 

Bendorf & Associates Seminar Testimonials...

As you probably will see, the feedback from the training was excellent and enjoyed by all... So THANK YOU so very much for helping us launch our new function and strategy.


I Just wanted to send you a quick note of thanks for the wonderful 3 days at our offices last week. I found the experience to be great refresher on certain aspects related to Supply management as well as some new concepts and the engagement by the participants was grand.
Robi, I was in your Boot Camp class last week. I really found your session incredibly helpful. It's so important to remind ourselves how to block and tackle well. Thank you so much. I've been reviewing your materials tonight and they really are outstanding.
I wanted to take a moment and say thank you very much for working with our team this week. We thoroughly enjoyed your teachings and learned a great deal. Everyone has been commenting on the importance of these training sessions and your content/delivery left us with the increased desire to learn more and be better professionals. Hopefully, we can utilize your services again in the near future.
First of all, I'd like to thank you for that valuable information and knowledge you delivered during the abovementioned session. Today, I need your help to assist me to developing an Economic Pricing Adjustment (EPA) provision in order to incorporate it in our future contracts.
Hi Robi! I wanted to thank you again for the training - it really is priceless. I just used your formula for a pricing index model….very cool.
I really enjoyed class today and am interesting in receiving the sample pivot table to practice on.
Thanks for all the excellent suggestions on ways we can improve purchasing. I look forward to class tomorrow.
I was at the Seminar you held in Chicago last September. I have to say that I came back to Philadelphia with many ideas / new concepts. I even made a short presentation to my co-workers and everybody was very captivated, especially by the Getter/Buyer thing and Should cost analysis.
I participated in ISM seminar of "Resisting Price Increases and Implementing Cost Improvement Initiatives" on September 18-19 in Chicago. It was a great learning experience for me. Now I am planning to apply some concepts and methods I have learned from our class.
I enjoyed and learned a lot from your presentation on "Supply Management Gap Analysis - Best Practice Overview". I found the GAP Analysis and Spend Profile Analysis portions of particular interest.
Thank you for putting on a great seminar and having dinner with me. I really appreciated both.
I felt your presentation represented a good framework to commence or refresh strategic planning and, particularly, excellent guidance on conducting a gap analysis toward improving supply management operations.
I've been pouring over your presentation, realizing how much "sense" your supply chain gap analysis really provides to different companies. I've been on my own trying to figure what "best practices" would be for my company but I'm really impressed with how concise everything is on this presentation.
Thank you, Robi. This is perfect and exactly what I was after. I'm starting to make some headway with management on segregating our commodities by the 80/20 rule and hopefully, we'll have some realignment in resources to push more work on the higher value commodities.
Good morning Robi! I attended two of your workshops during this week ISM conference in St. Louis: Creating a Purchased Price Index as a KPI and Strategic Sourcing Plans Made Easier with a Takeaway Outline. I thought you did a great job at both and I expect to use the info provided on a regular basis. So thank you!
I really enjoyed your negotiation presentation to the NAPM-WW chapter last in Seattle.
I found your course to be very informative and am putting into practice the Strategic Sourcing Plan within my Purchasing Dept..
The "Resisting Price Increases and Implementing Cost Improvement Initiatives" seminar in Chicago last week was most beneficial as it focused on current day strategies and scenarios, the bulk of which can easily be implemented in a given supply chain setting. Thanks!
Hi Robi--I wanted to let you know how much I enjoyed your session last week in Chicago. I learned a lot and am going to work with my Director to implement some of the ideas.
We really enjoyed having you out in Seattle and also enjoyed your presentations and take-away materials.
The seminar in Chicago was really informative; it was definitely one of the best I have attended.
Wanted to be one of the first to say thank you for a great presentation last evening. You provided a lot of information that I will put to good use.
I thoroughly enjoyed the Strategic Source and PPI classes that you presented last week at the ISM conference. I am excited to implement many of the items that you discussed.
Once again, I wanted to thank you for the excellent presentations received yesterday. And, I really do appreciate that you tolerated my wet behind the ears questions and comments. I wanted to take a moment to let you to know that I truly admire and revere your obvious expertise in Supply Chain Management. I also realize (and really do appreciate) that its folks like you that help make visible the benefits of our capabilities such that much greater credibility may be brought to our profession and, for that reason, provide greater potential for all of us. For this reason, I have purused your website and am sharing my enthusiasm for your insight into purchased price indexing, EPA clauses, gap analysis, best practices, etc. I am not sure that it will result in an increased workload for you but, in my humble opinion, we (and, most certainly I) could learn a lot more from the benefit of your experiences. I will definitely continue to testify to the benefits of training with your company as I apply the education you provided - thanks again!
Thank you again for the great Presentations you gave at the ISM Conference, it was a pleasure meeting you and discussing the business and it's operating facets.
Thank you again for the fantastic seminar! It was beneficial for me professional and personally. In fact I intend to use many of the principles/skills taught to teach to a Sunday School class of young woman this weekend. Generally, I detest role playing in groups. The exercises we did yesterday were certainly enlightening and confirmed the value of preparation and execution presented in your seminar. I also learned a lot about the others in our group.
Thank you for your time over the past few days. I found the content very informative. There were a few items I was hoping to obtain soft copies of...
Thanks for a very enjoyable 2 days and a great learning experience. "Sharpening the Saw" is one of the Habits of a Highly Effective person.
Thanks again for a very interesting course last week. I enjoyed the discussion, relevant information and networking with others.
Robi, I really enjoyed your speech last night. It reinforced many things that I was working on. Thanks so much! I would recommend you to our company if we need a consultant in this arena.
Just a quick note to thank you for your services last week in Minneapolis while I attended the ISM Administering Contracts course. It was thoroughly enjoyable!
First of all I would like to say that we loved your presentation last Tuesday. It was very helpful. It reminded us how important it is to always strive to do our best at work.
Thanks again for the great training session. I really enjoyed the program. My management is working on getting the funds approved to have you come onsite.
It was nice to meet you at the course in the last couple of days in Shanghai. I was impressive of your knowledge and experience you have shared with us on Global Sourcing.
Thanks for your two days training, it gives a great help for my work. Many of your practical examples are the problems I am facing now, it gives me a hint how to look at them and most importantly you teach me how to deal with it.
I'm purchasing manager in Korea. Our company is a non-memory semiconductor manufacturer. I have attended your session today. Thanks for your good explanation.
I am working in a Korea company which is the largest MRO e-marketplace in Korea. The reason I am writing to you is about your article for 2007 ISM conference. (Creating a purchased price index as a key performance indicator). I read the article and found it very useful. Your explanation is very clear to understand.
I haven't been in the office since Tuesday, but wanted to let you know how much I appreciated and enjoyed the training in Bloomington. The PPI portion will be especially useful as we move forward.
I wanted to drop you a quick thank you note for the Gap Analysis presentation you gave. I wasn't particularly looking forward to the meeting before hand, but I must say I found it extremely interesting, especially the data analysis parts. It was nice to see someone of your knowledge and experiences reinforce some of the same data analysis tactics we use here. I was also very excited to see your ideas on tracking savings by using PPI analysis.
I was one of the participants in your 'Cost Reduction' workshop held at KL last week; and I found it to be a real eye-opener. Thanks for sharing your knowledge and experience with us in such an interesting manner!
I just wanted to let you know that I really enjoyed the SRM training in Denver. The training was informative and entertaining. I plan on utilizing several of the tools that you shared with us going forward. I hope to be able to attend another one of your training sessions in the near future.
I write with enthusiasm, the big improvement a BUYER can contribute to add value to the Procurement organization to drive cost savings to the company. I benefited a lot from yr COURSE which I attended at Crown Plaza, KL from. I am touched by yr sincerity to share yr ideas & give away your materials/documentation with the aim to raise the level of our Procurement fraternity to improve their professionalism and bottom-line their organization cost.
We had great learning experience with you in Mumbai. We would like to implement those learning in real life situations. Thanks.
I attended your presentation at the ISM conference in Minneapolis and felt it was truly beneficial.
There are occasions when a mere "Thank You" just does not seem sufficient! This is one of those instances. On behalf of our organization, I wish to express our sincere gratitude for the kindness you have shown us, by agreeing to provide the March Purchasing Month Seminar! As you are aware your reputation precedes you, as we had a stellar turnout. In addition, your seminar was directly responsible for bringing in forty-six (46) new members!
As you are just finishing up with your last breakout group, and hopefully getting away from our snow, I wanted to thank you again for your contribution to the success of our Conference. There is no question in my mind that your presentation absolutely reinforced to our folks that there are different ways to do things, and that it is absolutely okay to do that. I have been preaching that message for the better part of three years now, so theoretically the message is not new. But the fact that an "outsider" said it adds much more credence to the story.
Thank you for delivered a wonderful training course to us for the past 5 days. I really learned a lot through your sharing and explanation in the class. Once again, thank you very much!
I was very impressed with your presentation on PPI at the ISM conf, and believe it may be part of the answers I am look for in determining if the various commodity sourcing managers are doing a good job, especially in some of volatile areas.
It's a great pleasure attending your seminar at Prince Hotel, KL recently. I must say that this is one of best supply management seminar I've attended. I would like to take this opportunity to thank you for sharing your wealth of knowledge & experience with us unselfishly.
Just a quick note to say - "Thank You" for sharing the Global Outsourcing presentation at our conference. The feedback has been very positive and ongoing. The folks here found your presentation to be informative, educational and challenging. Our V.P. closed the conference with your Tom Peter's quote and encouraged the organization to be "Buyers, not Getter's."
I had attended the workshop conducted by you at Mumbai on 'Tendering Strategies'. I found the whole experience to be very nice and informative. Please accept my thanks for the same.
I would like to thank you again for the very informative seminar on Tuesday. I was able to think a lot about some upcoming negotiations and put some issues into perspective.
I really enjoyed your seminar yesterday! I liked your topic, your presentation/delivery of the topic and your handout. I have recommended to my Management that we schedule our next Procurement Meeting around your schedule so that we can reserve your time to deliver the same seminar in the future. Thanks for a great, informative day.
Thank you again for a successful and enjoyable evening. I heard from many members and they had such kind words to say about you and the quality of your presentation. Thank you again.
Thank you for the excellent presentations on Global Sourcing for our Procurement & Transportation Conference. There were a lot of compliments flying around from many different individuals, on the information you provided for both the full group presentation and the breakout session presentations. Overall we found the presentations to be informative and the one breakout that I attended was interactive and engaging as well. Those that attended were able to walk away with more to think about and ways to improve some of our global sourcing activities. Excellent information!!
Thank you for the Advanced Purchasing Management training last week. It was an honor for me to participate and learn with your experience. Your negotiating strategies are really fantastic. Thank you for the opportunity!
I would like to thank you for providing such a great and informative plus knowledgeable session to us. I would say I definitely benefit a lot throughout the 5 days course and I do really appreciate it. And now, the task that I have just assigned myself to be done is of course prepare the spend profile, categorize parts / suppliers and get rid of the "Cs". Anyway, I do hope that you wouldn't mind to guide me, to advise me or even to help me up if I face any difficulties in completing my task. Finally, thank you again for giving me such a wide exposure in the field of Purchasing (At least I can tell the difference between Getters and Buyers).
We met yesterday at the negotiation seminar you conducted at Duquesne University. I just wanted to take this opportunity to thank you for teaching me some of the most essential skills a person needs for their professional and personal advancement.
The four days event was GREAT! The participants loved you, and they have asked us when you're conducting any courses here again. I hope you had a pleasant time too. I am really glad and proud to meet you, a world class speaker. You have been very professional, understanding and I sincerely hope we can meet up again. Thank you for your support, advice and assistance during the entire journey of this program. Thank you for being so patient, by taking the time to reply all my emails to you (I still won't stop! By the way, you are still allowing 1000++ questions).
It's a great pleasure attending your seminar at Prince Hotel, KL recently. I must say that this is one of best supply management seminar I've attended. I would like to take this opportunity to thank you for sharing your wealth of knowledge & experience with us unselfishly.
Seriously, I'm very thankful to you because you have help me a lot and gave me the idea and open my mind to do a major change in my Procurement Management in my organization. Now, I'm in the process to make a proposal to the management on how to improve and simplified all the process in the procurement, I am looking forward to attend more on your courses and maybe you can tell me what are the courses that you, yourself do the lecture. I hope to see you in the next course. Thank You.
I just wanted to say Thank You again, for a great presentation to our Group. It was well received and I think everyone I talked to was impressed with the content. I plan to share copies of your handout that we gave everyone that day, with my colleagues in Europe at our next European Group Purchasing Meeting. There are only about 12-15 of us who attend that meeting, as compared to the 42 people who you spoke to here but I think the same issues apply.

The following are examples of testimonials received from presentations at ISM International Conventions:
Excellent presentation. I can really use this!
Excellent job, Robi.
Great and very timely information.
Glad I was finally able to hear your presentation.
To me, this workshop was worth the price of the Conference! With the current materials crisis caused by oil prices and the increase in the Chinese market, these techniques will help me justify my organization's performance.
Material is extremely useful for me to bring to my company as a strategic tool. I have a very small department and am not using any of these tools.
Excellent!
Very, very interesting! Mr. Bendorf gave us a really powerful piece of information.
Great stuff!!
Very informative and helpful ideas that I can utilize immediately.
Good presenter. Will use this information in my job. o Great job! Keep it coming, very interesting!
Great session!
Very good tool to take back. Not only brought the "how to measure" but "how to use".
Presentation was very well done - the hour flew by.
Very well done.
Thank you for giving tools, not just recommendations. I strongly suggest more seminars like this.
Good session. Very good at answering attendee questions.
I am a seller, not a buyer, so this was especially useful in seeing the other side's viewpoints and pressures. Will be very helpful in future principled negotiations.
Robi is the best speaker for supply management excellence seekers!
Great content! I am looking forward to implementing in our organization.
Amazing PowerPoint graphics.
Great. Just what I need.
Good practical presentation.
In the years I have attended, this is the most thought provoking presentation.
This applied to me perfectly; we are working on KPls now
Finally! Something "hands-on" that can be taken back & used immediately!
Excellent presentation
Effective speaker
I've been coming to NAPM/ISM conferences for past 10 years; this is the best presentation ever attended; provided 2 complete, step by step instruction on how to create a PPI (or other index) key performance metric; this was fantastic
Great topic; explained very well!
Great presentation! Excellent speaker
Very good speaker with excellent topic!
Excellent; this is something I can take back & use; very good presenter
Good real world usefulness
Very well done!!
Interesting & motivated speaker who held my interest
Gave practical info to use on m job! Good presentation!
One of the best presentations I've attended at ISM conferences! (Step approach to using the process instead of theories in general as presented in many workshops); we need more workshops like this! Excellent!!!
Speaker presents well & moves fast! Good
Great PowerPoint transitions; finally a workshop with straight takeaways instead of just handouts
Great workshop!
Slide presentation animations & graphics; overall very good and engaging seminar; good how to tips;
I liked that it was practical knowledge; very interesting workshop
Great seminar!
This will really help when I get back to my department
Great speaker; great topic
Wonderful speaker; excellent knowledge
Very relevant material in today's markets
Outstanding presentation with excellent how-to-tools
Perfect workshop; would like another hour
Nice that Robi offers to help even offering his web site & email
Look forward to next year!
Very very good info & will take back & begin using and sharing with other members of team
Robi is animated & interactive, a pleasure rather than a chore to learn from; great material to take me to a higher level in purchasing management!
Excellent speaker; very helpful! Thank you
Good practical information that I can use
Outstanding!
Inspiring
Excellent; very useful! Very valuable & reliable presenter
Great presentation
Enjoyed the audience interaction & proposed topic for next year
I have attended the conference 8 of 10 last years; the best session of all!! Bask in nature (step by step) strategic in execution should be a model session
Good examples used that were helpful in how to apply back @ the office;
Presenter clearly is an expert!
Speaker covered the material in a very professional manner; this subject was very relevant to my current position
One of the best presentations ISM has ever had in the four years I've attended
Great session; many take-aways
Presenter is very enthusiastic about subject matter and keeps audience interest.
Great speaker!
Very informative, need to know section - a great help!
Outstanding, the best.
Robi is a good speaker and his wealth of knowledge in Global Sourcing was a benefit to me.
Robi is an excellent, motivating speaker! Eager to share his ideas to help others! He is top-notch!
Two sessions excellent idea!
As usual, Robi had done a superb job.
Great topic/presenter. Have him back
Excellent presentation, great checklist at the end!
Great job! Good info!
Excellent presentation - well presented, concise to the point. Very timely to my specific needs.
Extremely useful! Excellent presentation.
Excellent handouts.
Very strong presentation & content.
Great speaker! His knowledge & experience provide an interesting, informative and engaging seminar.
Terms and conditions info is good. Delivered price, ocean freight rates, and air cost are good info.
Very useful! Wish I'd known all this a couple years ago when my company attempted sourcing from Asia and got burned badly! Certainly makes me a lot "wiser" than before. Thanks.
I always learn a lot from Robi's seminars. Thanks so much!
Excellent presentation. Appreciated speakers' swing on locating global suppliers from a buyer's standpoint
Gap analysis assessment - this will be a key item for our department to perform to keep on track to QI performance.
Nice organization of content.
A lot of information - very fast - good wakeup and mind/thought provoking information.
Great presentation. Expanded session will help.
Speaker had high energy! Good presentation.
Good focus on practical ideas that I can take back and use.
Very strong presentation skills - good job!
Stimulated some good ideas. Speaker is very good!
Excellent presentation! The information provided was thought provoking and will be very useful when I return to the office!!
One of the best ISM seminars I have attended. This is my 5th ISM/NAPM international conference.
Would like Robi as consultant.
Great subject; very informative and useful tools.
Excellent presentation. Good examples (in his experience).
Excellent presentation and informative.
Good job in a summary format.
Stayed for both AA and BA - very good! Excellent presentation - made me know I've got a lot of work to do when I go back to the office! Could have spent the whole time with Robbie.
Good presentation, hope rest of the week is as good as this one has been.
Told me what to do to develop a strategic plan next week.
Very helpful and useful.
Great presentation and presenter! I will actively seek out other presentations by him!
I have used economic price adjustments for 16 years but I got 4 new points of information which I think is quite good for short seminar
Excellent speaker!
Good presentation; this speaker is very effective in his style and delivery; BEST YET!
I like the "how to" approach of what we "should be doing"; too many presentations concentrate on the "should be doing" and neglect the "how to do it"; definitely one of the better presentations I've been to overall (not just at this conference); very good presenter!
Well organized!
Very knowledgeable and had actual experience
Mr. Bendorf gives us real tools to use!
Robi's manner of presentation was very good!
Excellent presentation; good handouts wiht useful examples & plenty of info; will look for Robi's presentations at future conferences
Good at presenting detail in a comprehensive fashion
Robi gave us new tools to plan and mitigate the risks for products that are based on commodity increases; excellent tools
Practical step-by-step presentation
Bendorf's sessions are always valuable! I learned about the index from him last year (my first year to attend); I'm back for more again this year
Excellent presentation; very timely with today's marketplace
Very practical & applicable
Very good presentation
Bendorf is knowledgeable and conveys his lessons well; I would love to have someone like this as my boss; he's been around and is willing to share; good choice of a speaker; good job ISM
Very informative material and will be useful in my current position
Brilliant! very practical vs. high level
Another great session; thank you for taking the "how to" approach
Great presentation - as always!
Like the "how to" step-by-step & example approach
Great job! Liked the steps in the handout; wonderful take-away piece to do training back at work
Well worth the time; material was relevant, easy to understand and well presented; I also left with enough paper information to put what I learned to use right away!
Robi's classes are consistently excellent; thank you for securing his service
Fantastic, focused presentation with concrete suggestions on how to implement the practices
Robi is a great speaker; very knowledgeable, personable, and professional; especially liked that he provided the contract clause to use & practical examples
The specifics of how to do this are extremely helpful
Extremely practical!!! Nice "how to" approach
Very beneficial information & examples/exercises
Arranged so I could easily understand
Appreciated that speaker not only explained the importance of the topic but provided the tools for implementation
Excellent presentation
Very informative and helpful; thank you
Excellent seminar; information will be very helpful in my job
The presenter did a great job; easily fielded variety of questions and answered them all more than adequately
Awesome! Materials on how to do vs. concepts; more workshops should be like this! Brilliant!
Loved the fact speaker said question then answered
The "how to" format much more beneficial than a "what you should be doing" format of many presentations; I can take this back to my job & know how to do what I "should be doing"
Very interesting speech! Easy to use method
Good session; very timely & useful
Excellent session; probably one of best sessions I've ever attended; very useful and pertinent information that I can take back to my workplace and implement
Very useful and interesting topic
Very timely, useful; I can bring this back and use tomorrow
Excellent! Everyone was very engaged and a lot of good, appropriate questions; Robi is one of ISM's best educators - very professional, knowledgeable, yet explains in basic level detail
Very strong presentation; most beneficial so far
Excellent presentation and very useful; appreciated the website links
How to! What a wonderful concept; this is exactly what I needed; thank you!
Excellent specifics on how to do the measurements
Great seminar; *(star) one of the best!
New to price index; will help in preparing my 1st one when I get home; thanks
Very engaging presenter
I use index a lot in my job; I think this session really helped me understand more about how to use it and when there's no right index, how to deal with it; great session
Thank you for going back to basics & presenting a "how to"; our company brought several new buyers who needed this presentation! Excellent job & very timely!
Excellent presentation; great tools provided
Very good presentation! I would like to see questions held to the end
Great stuff; I had no idea about this
This was excellent; I have used indexes before, however not to the depth presented herein; I always want to learn this; thank you!
Very well done; slides and stories; speaker know what he was talking about; very good; thank you
This was fabulous; very useful; can't wait to share it back at the office; we should be reporting this way to our CFO
I hope to apply this method to indirect (IT) spend
Very good "101" how to class
Informative; something every company should be doing!
Enjoyed it
Excellent presentation structure with examples
I liked that the session was more "how to"; the materials are great since they include the references; Robi was a great speaker; I will start using this info as soon as I get back from the conference
I like the clear & specific information presented to allow implement of KPI
Very good session
Information was quite useful and I will apply it in my job as well as training co-workers in how to use this information; Bendorf is an excellent presenter
Most useful discussion I've attended in a long time
Good roadmap I can use now!
Provided very useful info & was especially grateful that the speaker provided an exercise along with the calculations; more speakers should follow this type of model
Excellent presentation
Very relevant; great speaker; loved that it focused on a specific topic to allow enough info to implement upon return